The Coca-Cola Company and illycaffè SpA announced the companies have finalized their global joint venture and will be introducing three premium ready-to-drink (RTD) coffee products in several European countries in April. Consumers in 10 European countries will be able to purchase three premium ready-to-drink coffee products.
The products are:
• Caffè: bold, full-bodied character, real Italian ‘chilled caffe.’ First ready-to-drink coffee to offer black (no milk) espresso-based coffee.
• Cappuccino: intense uplifting aromas of illy espresso, blended with milk and dark cacao.
• Latte Macchiato: smooth fresh illy espresso experience, swirled with milk.
The products will be available in cans (150 ml for Caffè and 200 ml for the milk variants). All three offerings will be available in 10 European Coca-Cola Hellenic markets including Austria, Croatia, Greece and the Ukraine. The initial launch is a result of a joint venture between Ilko Coffee International and Coca-Cola Hellenic.
Additional countries in Europe, Asia, North America, Eurasia and the Pacific are slated for expansion throughout the remainder of 2008 and into 2009 and will be delivered through The Coca-Cola Company system.
The highly profitable RTD coffee category globally is valued at just under $16 billion and has experienced several years of growth that is expected to continue. Globally (excluding Japan), the ready-to-drink coffee category has grown at an average rate of 10.1% over the past five years.
“When we announced the partnership between The Coca-Cola Company and illy a few months ago, we committed to deliver the perfect ready to drink espresso experience”, said Muhtar Kent, president and chief operating officer, The Coca-Cola Company. “Today, we believe we have delivered on that promise with an authentic Italian coffee experience. I look forward to this partnership delivering these great brands across the globe and enhancing our global leadership in the fast growing RTD coffee category”.
“Over the past few months, we put the effort in to bringing to life the illy taste in three new ready to drink espresso-based products”, said Andrea Illy, illycaffè chairman. “Now, our objective is to give consistency – together with Coca-Cola – to what premium ready to drink coffee is. Coca-Cola in its history has invented entire new product categories. illycaffè is the company that greatly contributed to the definition of the espresso category. Together we will redefine how people engage with a ready to drink coffee in order to experience a true small luxury pleasure”.

(Carlo Odello)

The new Hyper Espresso system fits into Illy’s models of sustainability, CoffeeGeek reports. “All the packaging produced by Illy and all the materials are recyclable”, Andrea Illy, Illy Caffè CEO, said. “It’s either metal or plastics, which are the most recyclable materials on the planet”, he added in the interview. According to Andrea Illy there are two ways plastic can die, either it is recycled, which requires collaboration from the consumer side, or it goes through thermal valorization. Because plastic is a combustible, it helps heat the temperature in the garbage and you can get energy from it. “There is a lot of energy now which is generated by waste, and plastic is only positive. In this case instead of using oil to burn directly, you burn plastic, plastic helps increase the burning capacity of the waste”, he commented.

(Calro Odello, source: CoffeeGeek)

by Carlo Odello

Have you ever tried to drop a line to the customer service of the big multinational coffee companies? We have and we have posed them the sort of question that any careful consumer asks himself: how do you check the quality of your product? We found the address of the customer service or, if they did not have one, the name of the most appropriate person on their corporate websites. We wrote to the companies using a private email address and signed the request. We asked them all the same question: which method do you use for measuring the quality of your product?

This is an unnecessary question when it is down to quality in other sectors. It is already a few years since the car manufacturing industry, just to give an example, has started publishing the results of its safety tests and devotes special focus to them when promoting its product. Coffee is a different story: some companies show the plantations in their ads on television and some others take you in paradise. The overall impression is that not all of them are ready to openly deal with the issue of quality. This is, as we shall see, confirmed by our brief, albeit, accurate analysis.

We had three different categories of replies. Four companies – Nespresso, Illy, Diedrich and MacDonald’s – explained to us in sufficient detail how they measure the quality of the finished product. Vague replies category: Starbucks suggested we should visit their corporate website (which was not that useful), Nestlé replied they would have come back to us. Lavazza told us that quality tests take place everyday and that these tests are certified. The other four companies – Tchibo, Sara Lee, Dotour and Segafredo – have not even replied. We have not been able to contact Costa Coffee because there was no useful contact indication for the common consumer on their website.

Here goes what McDonald’s, Diedrich, Illy and Nespresso said. The Italy customer service for McDonald’s ensured that they use “only products and ingredients that match the highest quality standards and that have been officially approved by competent authorities”. They informed us that “the choice is made on organoleptic evaluations – defined by a panel of tasters – representing the average consumer – who has positively rated the current supplier”. Diedrich gave a more detailed reply saying that the coffee samples are tested before purchase and delivery and that they are also subject to a visual evaluation aimed at spotting any defects of the green coffee. Each roasting process is cupped before it goes to packaging. Also Illy provides great details, informing us that they select the coffee batches and then they make an electronic control on the colour of the beans so that they can discard the flawed ones. They also add that, during the production process, 114 checks are made. From Nespresso, we received a reply by their technical & quality manager Alexandre Bolay (perhaps they smelled the rat?). He said that all throughout the production line there are quality inspections and tasting sessions. The daily production is benchmarked against a reference production: blind testing is done and if the correspondence between the sample and the reference product is lower than 60%, corrective measures are applied to the recipe.

These were their replies. Said this, our test was mainly on the external relations of these companies. The interesting thing to note is that from at least two thirds of the companies we had no useful reply. Actually, Tchibo, Sara Lee, Dotour and Segafredo have not replied at all. We thought this was a bit odd given that quality is the battle field of a wealth of marketing and communication initiatives. In particular, Starbucks vague reply comes as a surprise: they said that, due to the volume of queries they receive, they cannot give interviews or reply to requests for data or provide information on the company other than what is already in the public domain. This comes in a moment when Howard Schultz, Starbucks CEO, is fighting against what he defines as a weakening of the Starbucks experience.

In general, talking about the absent companies, and they did this deliberately, we get the impression that their marketing is still based on the assumption that the consumer is passive. They do marketing strongly focusing on promotion rather than information. The point is that now the consumer, when choosing the product, relies on means like other people’s opinion and the Internet which are not that sensitive to the sort of imposition-based marketing style.

New plant for Cma (Astoria and Wega) The new Cma, company that produces over 30,000 professional espresso machines – sold with the Astoria and Wega brands – each year, plant has been inaugurated. On its 40,000 square metres surface there are 4 production lines featuring lean manufacturing technologies. This is an industrial philosophy which belongs to the Toyota system and it is aimed at minimising – and actually getting rid of – all forms of wasting. This makes it possible to rationalise work flows and procedures for assembling the machines as well as to considerably increase productivity with a positive impact on overall efficiency.

Pellini partner in the Overland expedition Pellini Caffè took part in the Paris-Beijing expedition, the latest one organised by the Overland team, which will be soon broadcasted by RAI, the Italian national public television. One-hundred years after the competition won by the Prince Scipione Borghese on board of the legendary Itala, Pellini Caffè has accompanied the 4 Iveco lorries used for the expedition right to the heart of the Chinese Republic (the convoy covered in two months time a distance of 14.000 Km and crossed 11 countries). Recently, the Taiwanese importer and supplier of Pellini Caffè, You Chang Trading Co. Ltd, has opened an office in Shanghai.

This is how the nose talks to the brain How is the life-long connection between nose and brain created during the embryonic stage? The answer comes from a Telethon scientific research which also sheds light on the mechanisms of a rare genetic disease, i.e. the Kallmann syndrome, characterised, among other symptoms, loss of the sense of smell (anosmia) and severe reproduction deficits. The nerve endings start in the nose and, in order to go in the brain, must cross a border area which is a sort of barrier. Giorgio Merlo, a researcher from the Telethon Dulbecco Institute and his colleagues from the department of animal and human biology at the University of Turin have found out that some specialised cells act as if they were guards. This means that these cells are able to recognise the approaching signals sent by the nerves and they trigger a lowering of the barrier so that such signals can reach the brain. This takes place during the embryonic stage and creates the connection between the olfactory cells (which detect smells) and the brain (which processes them).

The photo exhibition of Illycaffè “From the beginning” in London The 6th of October was the closing day of the photo exhibition “From the beginning”. The photos by Sebastião Salgado have been taken in Illycaffè plantations in order to describe the culture of coffee in the countries where it is produced and to illustrate the various stages of the processing process. The exhibition has been organised in partnership with Amazonas Images, Contrasto and NBpictures and with the support of the International Coffee Organization and of the Embassy of Brazil in London.

Caffè Mokarico obtains the ethical-social quality certification Caffè Mokarico, from Florence, is the first roaster in the world that can boast three different certifications on environment protection, sustainable development and social accountability. It already had the ISO 9001 and the ISO 14001 certification and now it has received the SA 8000 (Ethical) certification for the company’s commitment to the fight against exploitation of child labour, to guarantying health and safety on the workplace, to the respect of human rights and workers’ rights with the support of all people involved in the production process and sales.

Enquiry of coffee tasters at the coffee shop The enquiry on the quality of coffee at the coffee shop, promoted by the International Institute of Coffee Tasters, has been kicked off. The tasters who are working all around Italy have already handed back several tasting cards. The tasters, apart from evaluating the coffee according to the strict method of the Institute, must fill in a tasting card which focuses on some of the most important aspects of coffee consumption other than the degree of pleasure perceived by the individual. This sort of investigation is complemented by a full-blown sensorial evaluation which is also focused on the analysis of the bar environment. To this purpose, twenty bars in the centre of Rome and Milan have been selected and analysed by judges – coffee experts – qualified in sensorial analysis. This research is supported by Altroconsumo, the first independent consumers association in Italy.